Frequently Asked Questions

LoyalBean is a modern, digital loyalty platform that helps coffee shops reward their customers and build lasting relationships. It replaces outdated paper punch cards with a seamless mobile experience, allowing customers to track points and redeem rewards through a simple QR code system.

LoyalBean works on both Android and iOS devices. We have separate apps for customers (Consumer App) and cafe owners (Cafe Owner App), both available on Google Play and the Apple App Store.

Absolutely. LoyalBean is built with enterprise-grade security using Firebase's secure infrastructure. We use industry-standard encryption, secure authentication (including Google and Apple Sign-In), and App Check protection to safeguard your data. All transactions and personal information are protected according to our Privacy Policy.

For any questions or issues, you can reach us at support@loyalbean.app. We typically respond within 24 hours during business days.

Simply show your unique QR code (found in the Consumer App) to the barista when making a purchase. They'll scan it to instantly add points to your account. The number of points awarded per visit is determined by each individual cafe.

When you've accumulated enough points at a cafe (as defined by their reward threshold), simply tell the barista you'd like to redeem your reward. They'll scan your QR code and deduct the required points, giving you your free drink or item. Points update in real-time on your device.

No, the LoyalBean Consumer App is completely free for customers. There are no subscription fees or hidden charges—just download, sign up, and start earning points at participating cafes.

Yes! Your LoyalBean account works at all participating cafes. Each cafe maintains its own points balance for you, so you can build loyalty with all your favorite coffee spots. Use the discover feature to find nearby cafes using LoyalBean.

If your favorite cafe isn't on LoyalBean yet, encourage them to join! They can get started with a 7-day free trial. Direct them to sales@loyalbean.app or have them download the Cafe Owner App.

While your QR code can be displayed offline, If you are authenticated. The cafe owner will need an internet connection to scan your code and update your points in real-time.

LoyalBean operates on a simple monthly subscription model managed through Stripe. You get a 7-day free trial automatically when you sign up—no credit card required upfront. After the trial, you'll be prompted to subscribe to continue using the platform. You can cancel anytime without penalty.

During your 7-day trial, you get full access to all LoyalBean features including QR code scanning, customer management, analytics, and unlimited transactions. This lets you test the platform with real customers before committing. You can set up your cafe, configure your points and rewards system, and start building customer loyalty right away.

The Cafe Owner App has a built-in QR scanner on the main screen. Simply tap the scan button, point your device's camera at the customer's QR code, and the app will instantly award or deduct points. You can also manually enter point adjustments if needed.

The Cafe Owner App provides detailed analytics including transaction history, customer visit patterns, total points awarded and redeemed, active customer counts, and business trends over time. These insights help you understand customer behavior and optimize your loyalty program.

No! LoyalBean works on any modern Android or iOS smartphone or tablet that your team already uses. No need to purchase expensive POS systems or dedicated scanners—just download the app and you're ready to go.

Pricing details are available when you sign up through the Cafe Owner App. We offer competitive monthly subscription rates with no long-term contracts. Remember, you can try everything free for 7 days to see if it's right for your business. Contact sales@loyalbean.app for enterprise pricing.

Yes! You have full control over how many points customers earn per visit and how many points are required to redeem a reward. You can adjust these settings at any time in the Cafe Owner App to match your business model.

Multi-cafe management is coming soon! This feature will allow chains and franchises to manage multiple locations from a single login. Currently, each cafe location requires its own subscription. Stay tuned for updates or contact team@loyalbean.app for early access information.

If a payment fails, we'll notify you and give you time to update your payment method. The app will show a subscription status indicator, and you'll need to update your billing information through the subscription management screen to continue using LoyalBean.

When you set up your cafe in the Owner App, you'll provide your location details. Your cafe will automatically appear in the Consumer App's discovery feature, allowing nearby customers to find you based on their GPS location.